[Asis-l] Position Available: Library & Information Services Manager (Palo Alto, CA)

Patty De Anda pdeanda at libraryassociates.com
Fri May 18 20:27:55 EDT 2007

Library Associates is seeking an enthusiastic and bright candidate for the position of Library & Information Services Manager for a company located in Palo Alto, CA.   The Library & Information Services Manager is responsible for providing end-user support and training, ongoing copyright education, collection indexing and document delivery services for the entire client organization. This position is also responsible for developing and maintaining the client's Digital Library, compiling and presenting all monthly and quarterly deliverables and managing all aspects of the company-client relationship.

Essential Job Functions

*         Manage on- and off-site Library Services in accordance with established service levels and approved budgets
*         Prepare & communicate monthly, quarterly and annual deliverables to the client's Information Resources management team and the company's Content team
*         Update and maintain all reporting using various resources and tools (proprietary and commercial)
*         Collaborate with end-users and business/project teams to identify information needs across a broad range of business functions, disease states and therapeutic areas
*         Work with project teams and the Search Librarian to streamline workflows and deliver content efficiently 
*         Work in conjunction with vendors and technology teams to evaluate, integrate and deploy information solutions across the organization
*         Assist end-users with ready-reference questions, customer service and/or assess issues related to Information Resources and services
*         Work with the client management team, the company's Content Team and the client end-users to align the procurement of search & discovery tools, databases and content with the requirements of the organization
*         Process and track requests for the purchase of books, subscriptions, pay per view document delivery orders and other materials
*         Reconcile vendor statements and track expenditures for subscriptions and content licenses for information resources throughout the organization
*         Work with end-users and company's Subscription Coordinators to implement new subscriptions and to manage subscription renewals and cancellations in a timely and cost-effective manner
*         Work directly with publishers and vendors to troubleshoot all subscription access issues (including updating IP addresses, repairing broken links, etc). 
*         Provide overall management for the organization of content on the client's Digital Library, including the integration of e-Journals, databases and information resources based on various end-user needs
*         Participate in the evaluation and application of best practices to deliver electronic information solutions that meet user expectations and maximize value for the organization
*         Participate in the evaluation and application of client-specific and industry-wide taxonomies, procedures and naming conventions in the indexing of repository content
*         Participate in ongoing indexing as new content is added to the client's electronic repository
*         Utilize industry-specific databases to search for metadata information as it pertains to repository content (e.g., PubMed)
*         Identify, post and maintain content on the client's Digital Library
*         Ensure that Library Services operations are conducted in a copyright compliant manner
*         Work with the client's legal department and Library Team to develop an enterprise-wide Copyright Compliance Policy
*         Coordinate and implement training programs to increase end-user awareness of basic copyright policy, as outlined by the client's Copyright Compliance Policy
*         Coordinate Information Center open-house activities and resource training sessions
*         Maintain strict confidentiality regarding all services provided to the client
*         Participate in other tasks and projects as necessary

Position Requirements 

*         MLS/MLIS from an ALA accredited institution
*         Three to five years of experience in a corporate pharmaceutical, biotechnology or medical services library 
*         Proven customer service orientation and ability to interact as a team player across all levels of an organization 
*         Excellent time management skills 
*         Excellent written and verbal communication skills
*         Ability to prioritize daily work and ongoing project objectives
*         Previous document delivery and workflow management experience
*         Proven ability to multi-task, manage change and meet client expectations
*         Ability to take ideas from conception to implementation
*         Proficiency using Dialog, DataStar, PubMed, SciFinder, STN, Factiva and various publisher platforms and pipeline databases
*         Strong analytic and decision making skills
*         Proficiency with desktop software, strong aptitude for learning new software 
*         Proficiency utilizing Web-design platforms and tools
*         Demonstrated ability to design, manage and update an Information Portal based on the needs of the organization


*         Salaried rate of pay and commensurate with experience
*         Excellent benefits package

Contact information

*         Qualified applicants should submit resumes and cover letters via email to Brad Rogers, brogers at libraryassociates.com and please CC: to Patty DeAnda, pdeanda at libraryassociates.com.

*         Review of applicants will begin immediately. 
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